Protection of personal data
By placing an order at www.aurainstruments.com, the Customer provides the Act no. 122/2013 Coll. on the protection of personal data and on amendments and supplements to certain laws (hereinafter referred to as the "Personal Data Protection Act") as amended to the Provider personal data in the scope of: name, surname, home address, billing address, telephone number, e-mail address; account number, in order to execute a valid order and conclude a purchase contract with the Seller, fulfillment and additional confirmation of the terms of the purchase contract, for the purpose of processing an electronic order, realizing delivery, settling payments and necessary communication between the Parties.
The Provider shall provide the Client's personal data to the necessary extent to third parties:
- Slovenská pošta, a.s., with its registered office at Partizánska cesta 9, 975 99 Banská Bystrica, IČO: 36631124, registered in the Commercial Register of the District Court of Banská Bystrica, Section Sa, File No. 803 / S
- DPD - Direct Parcel Distribution SK s.r.o, Registered office: Technická 7, 821 04 Bratislava, IČO 35 834 498, IČ DPH- SK2021648739, Business register okr. Court BA1, section SRO, Deposit no. 26367 / B
- Websupport, s.r.o. - IČO: 36 421 928, with its registered office at Staré Grunty 12, 841 04 Bratislava, registered in the Commercial Register of the District Court Bratislava I, Section: Sro, file no. 63270 / B
The Provider proceeds in handling the Client's personal data in accordance with the provisions of the Personal Data Protection Act. Other entities will be allowed access to customers' personal data only in the cases provided for by the applicable legislation (especially during administrative or criminal proceedings, protection of consumer rights). The Customer acknowledges that it is obliged to present its personal data correctly and truthfully and that it is obliged to inform the Seller without undue delay of a change in its personal data.
The Provider will process and archive personal data in accordance with special regulations. Personal data will be processed electronically in an automated manner or in printed form in a non-automated manner. The Client confirms that the provided personal data are true and bears responsibility for the falsehood of the personal data. The Provider has the right to correct incorrect, incomplete or outdated personal data, liquidation or blocking of personal data and others referred to in § 28 para. 1 of the Data Protection Act.
If interested persons are interested in receiving information about new discounts or promotions - newsletter, which will be done by clicking - the person voluntarily agrees that the Provider will process personal data in the range of name and email address in order to address new offers. The data subject shall give his consent to the processing of personal data for a period of 2 years. The data subject shall have the right to rectify incorrect, outdated and incomplete personal data, block personal data and other rights referred to in § 28 para. 1 of Act no. 122/2013 Coll. on the protection of personal data and on amendments to certain laws.
If the persons concerned are interested in information about the services offered by the Provider by completing and submitting the form¬ online and offlinechat 'Advice ??', the data subject voluntarily agrees that the Provider shall process personal data in the range of name in order to answer the inquiries of the persons concerned, email address and data provided voluntarily. The data subject grants consent to the processing of personal data for a period of 3 months. The data subject shall have the right to rectify incorrect, outdated and incomplete personal data, block personal data and other rights referred to in § 28 para. 1 of Act no. 122/2013 Coll. on the protection of personal data and on amendments to certain laws.
We respect your privacy. In order to offer you valuable services, we need to know some of your personal data. We protect this data from misuse and we guarantee that we will never provide your contact information and information about your purchases to a third party. no. 428/2002 Coll. on the protection of personal data. By using this online store, you consent to the collection and use of information about you and your purchases under the conditions set out above. By registering a customer, newsletter subscriber, poll participant and other other forms of registration, you automatically agree that you can be informed about news in our online store by e-mail or telephone. If you no longer wish to receive this information, you can stop sending it at any time by following the steps outlined in each message you send.
All goods we offer are covered by the statutory warranty period of 24 months. The warranty period begins on the day of receipt of the goods. The goods are accompanied by a tax document which is also a delivery and warranty letter. If the buyer finds out after the receipt of the goods that the goods have defects, he is obliged to notify the seller without delay. We handle all complaints by phone or email. The Buyer must notify the Seller of any defects found no later than 1 day from the date of receipt of the shipment. The warranty does not cover defects caused by: improper and improper use, due to weathering, mechanical damage or other external influences. After receiving your complaint you will be informed about this fact without undue delay. The object to be claimed must be delivered to the seller at the place of business, together with a written notice and a precise description of the defect, otherwise the claim will be invalid. When claiming it is necessary to present proof of payment or a copy. The buyer shall bear the cost of returning the goods. Transport of the claimed goods back to the buyer shall be paid by the seller only in case of a justified complaint. All costs associated with an unjustified complaint shall be borne by the Buyer. All complaints are reviewed no later than 30 days from the date of delivery. The result of the complaint will be notified to the customer without undue delay, usually: by telephone, in writing or by email. In the event that the claim is recognized as justified, the seller shall ensure the exchange of goods or refund of money, without undue delay, but no later than 30 days from the date of the claim.
The Buyer / Customer may revoke the consent to the processing of personal data at any time.
To ensure the proper functioning of this website, we sometimes store small data files, cookie. This is a common practice for most large websites.
What are cookies?
A cookie is a small text file that a website stores on your computer or mobile device when you browse it. With this file, the website keeps track of your steps and preferences (such as your login name, language, font size, and other display settings) for a period of time, so you don't have to re-list them when you next visit the site or browse its pages.
How to control cookies
You can check or delete your cookies at your discretion - see aboutcookies.org for details. You can clear all cookies stored on your computer and set most browsers to prevent them from being stored. However, in this case, you may need to manually adjust some settings each time you visit a website and some services and features may not work.
How to decline cookies
Cookies can be set up using your Internet browser. Most browsers automatically accept cookies by default.
What are your rights?
Because we process your personal data, you have multiple rights. If you exercise any of the rights listed below, we will notify you of the processing of your request within 30 days of the date of delivery to us. In justified cases, we may extend this period to 60 days, and we will notify you.
You can exercise your rights by sending an email or written request to our contact details listed under contact.
Please include in your application: name, surname, e-mail address or permanent address.
Failure to provide this information will prevent your request from being granted. We require this information to verify your identity and not disclose personal information to any unauthorized person.
Right of access
You have the right to receive confirmation from us whether personal data is processed about you and, if we process your personal data, we will provide you with information about what data we process about you, for what purpose your personal data were provided, transferred to a third country and how long we will store your personal information.
Right to repair
Anyone can be wrong. If you believe our company is processing incorrect personal information about you, you can use this right directly in your account settings in the "My Account" section or request us to correct it.
Right to Erase (Right to Forget)
You have the right to delete your personal data that we process about you if the following conditions are met and legal exceptions do not apply:
the data is no longer necessary for the purposes for which it was collected
you withdraw your consent to the processing of your personal data and there is no other legal basis for the processing of your personal data
You object to the processing of your personal data, based on your specific situation, based on a legitimate interest, and there are no legitimate reasons for processing, or you object to processing for the purpose of direct marketing
personal data was processed illegally.
Right to restrict processing
You also have the right to request a temporary processing restriction.
Right to data portability
You have the right to obtain personal data that we process about you by consent and / or contract and process it by automated means, in a structured, commonly used and machine-readable format. You can also transfer this data to another person, so if technically possible, we will transfer your personal data directly to your chosen operator at your request.
Right to object
You have the right to object, for reasons specific to your particular situation, to the processing of your personal data that is performed based on our legitimate interest, including the right to object to profiling based on our legitimate interest.
You also always have the right to object to the processing of your personal data when it is processed for direct marketing purposes.
Children under 16 years
Where Article 6 (1) applies, 1, par. (a), in relation to the offer of information society services addressed directly to the child, the processing of the child's personal data is lawful only if the child is at least 16 years old. If the child is less than 16 years of age, such processing is lawful only under the conditions and to the extent that such consent has been expressed or approved by the holder of parental responsibility.
For a child under the age of 16, the processing of personal data will be lawful only under the conditions and to the extent that such consent has been given or approved by its legal representative.
By agreeing to the aurainstruments.com Terms and Conditions, I agree to meet all of the aurainstruments.com Terms and Conditions, I am more than 16 years old, or I make purchases with the Authorized Person's consent and consent to the processing of personal data necessary for successful processing to your greatest satisfaction.
Our greatest pleasure is the successfully completed order and over time we are doing more and more. We are always pleased when we can meet your expectations and requirements, and we often manage to deliver your order faster than intended.
We do not intend to misuse your personal data and only need it to successfully process your order.
Emails sent by us do not contain hidden advertising or unsolicited content, we are only trying to present and share with you interesting news or some interesting product that we have added to our offer
These Terms and Conditions come into effect on 25.6.2019.