Privacy Policy

At aurainstruments.com, operated by Peter Kuchťák – Aurainstruments, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and safeguard your personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. on Personal Data Protection.

1. Data Controller Identification

The controller responsible for processing your personal data is:
Operator / Business Name: Peter Kuchťák
Registered Address: Hlavná ulica 283/21, 029 56 Zákamenné, Slovak Republic
IČO: 40984958
DIČ: 1043349604
Trade Register: ObÚ-NÁ-OZP-A-2013/03866, Trade Register No. 560-18284
Email: info@aurainstruments.com
Phone: +421 907 434 382

2. Categories of Personal Data Processed

We process the following personal data depending on how you interact with our website:

Order & Purchase Data: First name, last name, billing address, shipping address, email address, phone number, payment details, and order history.
Customer Inquiry Data: Name, email address, and any personal information voluntarily provided via contact forms or direct communications.
Marketing Data: Email address and name provided voluntarily for newsletter subscription or promotional updates.
Technical & Cookie Data: IP address, browser type, device details, and browsing preferences collected via cookies.

3. Legal Bases and Purposes of Processing

We process your personal data solely under valid legal grounds as specified by GDPR:

Performance of Contract (Art. 6(1)(b) GDPR): Required to process electronic orders, fulfill purchase agreements, dispatch ordered goods, handle invoicing, and manage customer service requests.
Legal Obligations (Art. 6(1)(c) GDPR): Required to comply with statutory accounting, tax, and consumer protection legislation.
Legitimate Interest (Art. 6(1)(f) GDPR): Required to maintain IT security, prevent fraud, improve e-shop functionality, and manage dispute resolution.
Consent (Art. 6(1)(a) GDPR): Required for sending promotional newsletters or processing non-essential cookies. Consent is entirely voluntary and can be revoked at any time.

4. Recipients and Third-Party Processors

To ensure smooth operations and delivery of your orders, we share necessary personal data only with trusted third-party service providers:

Postal and Freight Carriers:
- Slovenská pošta, a.s. (Partizánska cesta 9, 975 99 Banská Bystrica, Slovakia)
- DPD - Direct Parcel Distribution SK s.r.o. (Technická 7, 821 04 Bratislava, Slovakia)
- Other commercial courier services utilized for international delivery.
Web Hosting & IT Infrastructure: Websupport, s.r.o. (Karadžičova 12, 821 08 Bratislava, Slovakia)
E-commerce Platform: Shoptet s.r.o. (Dvořákovo nábřeží 4, 811 02 Bratislava, Slovakia)
Payment Gateways & Financial Institutions: Authorized banking institutions and online payment processors.

All data processors are legally bound to handle your personal data confidentially and securely in accordance with GDPR requirements.

5. Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected:

Contractual Records: Retained for the duration of the contract performance and warranty periods.
Accounting & Tax Records: Retained for 10 years as required by applicable tax regulations.
Contact Form Inquiries: Retained for up to 6 months after resolving your request.
Marketing Newsletter: Retained until you withdraw your consent or opt-out via the unsubscribe link in any email.

6. Your Rights as a Data Subject

Under GDPR, you have the following enforceable rights regarding your personal data:

Right of Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You can request the correction of inaccurate or incomplete personal data.
Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data when it is no longer needed for legal or contractual obligations.
Right to Restrict Processing: You can request a temporary freeze on data processing under specific statutory circumstances.
Right to Data Portability: You can request to receive your personal data in a structured, commonly used, machine-readable format.
Right to Object: You have the right to object at any time to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, please contact us at info@aurainstruments.com. Requests will be processed within 30 days.

You also have the right to lodge a complaint with the supervisory authority:
Office for Personal Data Protection of the Slovak Republic
Hraničná 12, 820 07 Bratislava 27, Slovak Republic
Website: dataprotection.gov.sk

7. Cookies and Tracking Technologies

Our website utilizes cookies to ensure core technical functionality, analyze traffic metrics, and improve user navigation. Essential cookies are loaded automatically, while analytical and marketing cookies are processed strictly based on your preferences selected in our cookie banner. You can manage or block cookies at any time through your web browser settings.

8. Processing of Children's Data

Our online store services are intended for individuals aged 16 and older. We do not knowingly collect or process personal data from children under 16 without verifiable parental or legal guardian consent.

9. Updates to This Policy

We reserve the right to modify or update this Privacy Policy as required by technical or legal developments. The latest valid version will always be published on this page.

Effective Date: August 10, 2026